Cookies

Only essential cookies and storage are used until you choose otherwise. Analytics and advertising tools load only after you accept them.

You can accept, decline or change your choice at any time from the cookie settings link in the footer. Declining never stops you ordering.

ec_session (cookie, set when you sign in): keeps you signed in to your account. It expires when your session ends or after a fixed period.

ec_order (cookie, set when you start checkout): lets us show your order confirmation and check the status of your payment on this device. It is not readable by scripts.

ec_chat (cookie, set when you start a chat): lets you continue your conversation on this device for up to 30 days. It is not readable by scripts.

ec_case (cookie, set when you open a link to your conversation from one of our emails): lets you read and reply to that conversation for up to 30 days. It is not readable by scripts.

ec:chat-case (local storage, set while you have an open chat): lets the chat pick up your conversation when you move between pages. It holds no personal details.

ec-cart-v1 (local storage): remembers the contents of your basket on this device until you order or clear it.

ec-consent-v1 (local storage): remembers your cookie choice so we do not ask again on every visit.

ec-utm (session storage): holds the campaign details from the link you arrived by, such as a source or discount, for the length of your visit so that we can credit the right campaign and apply the right offer at checkout.

Our checkout and payment partner Stripe may set its own cookies or use similar technology to process payments securely and to prevent fraud.

We count visits ourselves without cookies or any storage on your device. A one-way daily code built from your IP address and browser type separates visits, and we do not keep your IP address. See our privacy notice for the detail.

Google Analytics (cookies beginning _ga): tells us how many people visit, which pages they use and how they reach the site. Data goes to Google.

Meta pixel (for example _fbp) and TikTok pixel (for example _ttp): measure whether our advertising leads to visits and orders and help show our adverts to relevant people. Data goes to Meta and TikTok.

Trustpilot: if reviews are shown, they may load from Trustpilot, which can set its own cookies.

You can also block or delete cookies and site data in your browser settings. If you block essential items, your basket and sign-in will not work. Provider cookies named above are covered by those providers' own policies.