Terms of sale

The Biohack Group CY Ltd, 9 Kastellorizou, 4532 Agios Tychonas, Limassol, Cyprus. Products are stored and dispatched by our UK fulfilment partner, Citipost, in Belvedere, Kent. UK importer address (for label purposes): 50 Liverpool Street, London EC2M 7PY.

In these terms, "we", "us" and "our" mean The Biohack Group CY Ltd, and "you" means the person placing an order. You can reach us at [email protected]. Order emails come from [email protected] and our newsletter from [email protected]; to reach us, always write to [email protected], which every one of our emails replies to.

These terms apply to every order placed on electrocreatine.com. By placing an order you confirm that you have read them and that you are at least 18 years old.

Subscription orders are also covered by our subscription terms, and delivery and returns by our delivery and returns page. If they conflict with these terms on a subscription or a return, those pages apply.

Placing an order is an offer to buy. A contract is formed when we send the order confirmation email. If we cannot accept an order, for example because an item is unavailable or a price was shown in error, we will tell you and refund anything you have paid.

Please check your delivery address and contact details before you pay. We cannot change an order once it has been handed to the carrier.

Prices are in pounds sterling. The price you see at checkout is the price you pay, including VAT where it applies and delivery where we state it is free.

Payment is taken by Stripe when you place the order. Card and wallet payments are processed by Stripe and we never see or store your full card number. If a payment is declined or reversed, we may hold or cancel the order.

Discount codes and offers are applied at checkout, cannot be combined unless we say so, and have no cash value. Where an offer is described as applying to a first order, it applies once per customer.

Orders placed in the presale are charged at the time you order. Presale orders are dispatched at launch; estimated first dispatch: late January 2027. You can cancel a presale order for a full refund at any time before it is dispatched by emailing us or, for subscriptions, from your account.

We deliver to addresses in the United Kingdom. Dates we give are estimates, not guarantees. If we have not delivered within 30 days of the date we told you, you can cancel the order and we will refund it in full.

Risk in the goods passes to you when they are delivered to the address you gave us. Please see the delivery and returns page for dispatch times.

You have 14 days from delivery to change your mind and return unopened boxes for a full refund. For hygiene and food safety reasons we cannot accept boxes that have been opened. Contact us first so we can give you return instructions.

If goods arrive damaged, faulty or not as described, tell us and we will replace them or refund you. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

Read the label and follow the directions on each box. Food supplements should not replace a varied diet or a healthy lifestyle, and the recommended daily amount should not be exceeded.

If you are pregnant, breastfeeding, under 18, taking medication or have a medical condition, speak to a doctor or pharmacist before you use the product. Keep out of reach of young children.

Product information on this site is for general information only. It is not medical advice.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. We do not supply goods for business or resale use, and we are not liable for lost profit or business loss.

You are responsible for keeping your account sign-in secure. Tell us straight away if you think someone else has used it.

We may update these terms from time to time. The version in force when you place an order applies to that order.

If you have a complaint, email [email protected] and we will reply within five working days. These terms are governed by the law of England and Wales, and you may bring a claim in the courts of the part of the United Kingdom where you live.