Delivery and returns

Orders are sent tracked to UK addresses by our UK fulfilment partner, Citipost, in Belvedere, Kent. Presale orders are dispatched at launch; estimated first dispatch: late January 2027. This is an estimate. Any delivery charge is shown before you pay.

We send a dispatch email with tracking when your order leaves our UK fulfilment partner. If your order has not arrived within the time we gave you, email us and we will chase it with the carrier.

Unopened boxes can be returned within 14 days of delivery for a full refund. Contact [email protected] to arrange a return and we will send you the return address and a reference.

For food safety we cannot accept boxes that have been opened, unless they arrive damaged or faulty.

If something is wrong with your order, email [email protected] with your order number and a photo if you can. We will send a replacement or refund you, and we will cover the cost of returning the item.

We refund to the original payment method within 14 days of receiving your return or of agreeing a refund with you. Your bank may take a few more days to show it. Delivery charges are refunded where the law requires.

Your statutory rights are not affected by anything on this page.