Subscription terms

A subscription sends you a box on a repeating 30-day cycle until you cancel. By subscribing you authorise us, through Stripe, to charge the card or wallet you used at checkout for each box on or shortly before each billing date.

These terms sit alongside our terms of sale.

Subscriptions are billed every 30 days. The price of each box, including VAT where it applies, any delivery charge and the date of your first renewal are shown before you subscribe and confirmed in your order email.

If we change the price of a subscription, we will email you at least 14 days before the first charge at the new price. You can cancel before then and you will not be charged the new price.

If a payment fails we will email you and try again. If it still fails, we may pause the subscription until you update your payment method.

You can pause for one, two or three months, skip a box, move the next date by up to 14 days, update your address or payment method, or cancel at any time from your account. There is no minimum term and no cancellation fee.

Cancellation takes effect at the end of the current period. A box that has already been dispatched will still arrive. To stop the next charge, make your change before the billing date.

If you cannot use your account, email [email protected] and we will make the change for you.

Unopened boxes can be returned within 14 days of delivery for a full refund. This applies to each box, including renewals.

If you cancel a presale subscription before your first box is dispatched we will refund what you have paid in full.

We may end a subscription if we stop selling the product, if payment cannot be collected after reasonable attempts, or if these terms are seriously breached. We will tell you by email and refund any box you have paid for but not received.